My thumb is twitching from the repetitive motion, a dull rhythmic throb that matches the flickering of the bedside lamp. The blue light from the smartphone screen is carving out a specific, localized headache behind my left eye, the kind you only get when you’ve been digging for something that probably doesn’t want to be found. It is . I am thirty-seven pages deep into the Yelp and Google review history of a local stone fabricator, and I am currently reading a manifest-length screed from a man named Gary who is furious about a 7-minute delay that happened in the .
Gary is loud. Gary uses capital letters like they’re free. Gary wants me to believe that the entire industry is a house of cards built on lies and granite dust. And because Gary is the one screaming, I am listening. I am ignoring the fact that this company has been in business for . I am ignoring the logistical reality that to survive that long in a high-stakes trade, they must have successfully installed thousands of slabs. I am looking for the catastrophe because the catastrophe is the only thing that has a pulse in the digital economy.
The visual disproportion: 17 years of quiet competence (99.3%) is often drowned out by