The cursor is blinking on the third field of the ‘T-13 Expense Reimbursement Portal,’ and I can feel the literal heat of my laptop through my jeans. Across the room, the refrigerator hums a low, mocking G-flat. I’ve checked it 3 times in the last 43 minutes, hoping that a block of cheddar or a half-empty jar of pickles might offer some divine inspiration-or at least a momentary distraction from the fact that I am a Senior Strategy Director earning $183 an hour, currently spending my morning fighting a drop-down menu that refuses to acknowledge the existence of a $13 airport sandwich. This is the modern corporate landscape: a world where we have successfully automated the joy out of craft while manually digitizing the drudgery.
Twenty-three years ago, a person in my position had a dedicated assistant. That person was a specialist in the invisible gears of the office. They knew which travel agents were reliable and which filing systems were bulletproof. Today, we call that ’empowerment.’ We are told that having the ‘freedom’ to book our own flights, file our own invoices, and troubleshoot our own software is a perk of the flat-hierarchy age. Yet, when you look at the math, it feels more like a heist. If you pay someone $173,003 a year to solve complex market problems but force them to spend 73 minutes a day playing the role